Terms of Use

These Terms of Use ("Terms") of Ralo Corporation ("Ralo," "we," "us" or "our") apply to all contents and information available within our website (the "Site"). You agree, on behalf of yourself and the institution/company or other legal entity that you represent, to be legally bound by these Terms when you access or use the Site.

Through the Site, Ralo enables you to independently explore, organize, and manage the mortgage process. Services, products, and availability vary by state, loan program, borrower qualifications, and underwriting review. Ralo only offers regulated mortgage services where properly licensed, and not every feature described on the Site is available in every jurisdiction. The Site may include educational content, rate displays, comparison tools, document-upload features, and handoff tools that help users take a next step with Ralo or third-party service providers.

You are solely responsible for reviewing, completing, and submitting any application materials and for reviewing any loan terms, disclosures, and commitments you receive. All information provided through the Site is for general informational purposes only unless we expressly state otherwise in writing. Site content is not legal or tax advice, and rates, approvals, and terms are never guaranteed unless expressly stated in a written commitment governed by applicable law.

Please review these Terms carefully. By accessing or using the Site, you acknowledge that you are at least the age of majority in your jurisdiction and accept the Terms set forth herein. If you are not at least the age of majority in your jurisdiction or do not accept such Terms, you may not access the Site.

Binding Arbitration Notice

THESE TERMS CONTAIN PROVISIONS THAT GOVERN HOW CLAIMS YOU AND RALO MAY HAVE AGAINST EACH OTHER WITH RESPECT TO YOUR USE OF THE SITE CAN BE BROUGHT. THESE PROVISIONS WILL, WITH LIMITED EXCEPTION, REQUIRE YOU TO SUBMIT CLAIMS YOU HAVE AGAINST RALO TO BINDING AND FINAL ARBITRATION ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. PLEASE REVIEW SECTION 10 FOR THE DETAILS REGARDING YOUR AGREEMENT TO ARBITRATE ANY DISPUTES WITH RALO.

1. Changes to Terms

The Effective Date of these Terms is set forth at the top of this webpage. We may change these Terms from time to time in our discretion. Changes will be posted to this webpage. We encourage you to return to this webpage frequently so that you are aware of our current Terms. Your continued use of the Site after the Effective Date constitutes your acceptance of the amended Terms. The amended Terms supersede all previous versions.

2. Privacy

Please review our Privacy Policy which also applies to your use of the Site.

3. Intellectual Property

The Site, and the information, files, documents, text, photographs, images, audio, and video which it contains and any material made available for download on the Site (collectively, the "Content") are the property of us or our licensors, as applicable. The Site and Content are protected by United States and international copyright and trademark laws. The Content may not be copied, distributed, modified, reproduced, published or used, in whole or in part, except for purposes authorized or approved in writing by us. All rights not expressly granted herein are reserved to us and our licensors.

4. License

Ralo grants you a limited license to access and make personal use of the Site subject to these Terms. The Site and any part of it may not be reproduced, copied, framed or otherwise exploited for any commercial purpose without the express prior written consent of Ralo.

5. User Accounts

You may register an account on the Site. You agree that the information you provide to us during the registration process and at all other times when you use the Site is accurate, current, and complete, and that you will keep it up-to-date at all times. If you provide any information that is, or that Ralo has reasonable grounds to suspect is, untrue, inaccurate, not current, or incomplete, Ralo has the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).

You are the sole authorized user of any account you create through the Site and are solely and fully responsible for all activities that occur under your account. You may not authorize others to use your accountholder status, and you may not assign or otherwise transfer your account to any other person or entity. If you have reason to believe that your account is no longer secure, you must immediately notify us by contacting us at hello@ralo.com. Ralo will not be liable for losses, damages, liability, expenses, and fees incurred by Ralo or a third party arising from someone else using your account regardless of whether you have notified us of such unauthorized use. You understand and agree that we may require you to provide information that may be used to confirm your identity and help ensure the security of your account.

6. Security and Restrictions

You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, by (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) accessing or using the Site or any portion thereof without authorization; or (d) introducing any viruses, Trojan horses, worms, logic bombs or other material which is malicious or technologically harmful.

You agree not to use the Site:

• In any way that violates any applicable federal, state, local or international law or regulation;
• To impersonate any other person or entity in a manner that can mislead, confuse, or deceive other users, or otherwise misrepresent your affiliation with a person, educational institution or other entity;
• To upload, post, email or otherwise transmit any documents or content that, subject to Ralo's sole discretion is, or is likely to be perceived by an intended recipient or target as, unlawful, harmful, threatening, violent, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable;
• To provide or upload any documents, materials, or information that are false, inaccurate, incomplete, misleading, or otherwise unlawful;
• To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Site, or which, as determined by us, may harm us or users of the Site or expose them to liability;
• Use the Site in any manner that could disable, overburden, damage, or impair the Site or interfere with any other party's use of the Site;
• Use any robot, spider or other automatic device, process or means to access the Site for any purpose, including monitoring or copying any of the materials on the Site;
• Use any manual process to monitor or copy any of the materials on the Site or for any other unauthorized purpose without our prior written consent;
• Use any device, software or routine that interferes with the proper working of the Site;
• Otherwise attempt to interfere with the proper working of the Site.

7. Loan Communications

Any loan approval, prequalification, preapproval, rate lock, commitment, or similar credit decision is subject to applicable law, program rules, and underwriting review. Verbal or website statements do not create a binding credit commitment.

Your communications with us via website, chat, or email may be recorded or monitored and by using such communications methods you are consenting to the recording or monitoring of the same.

When communicating with us through website, chat, or email, do not use these methods to communicate any time-sensitive instructions that are in any way related to or affect your loan, loan application or closing (such as interest rates locks, cancellation of a closing, rescissions, or the like). Such instructions may not be honored. All transactions conducted on website, chat, or email must be confirmed in a separate writing by us to be accepted by and binding upon us.

8. Credit Reports

If you choose to apply for credit or otherwise authorize a credit inquiry, the creditor, lender, or loan program involved in your request may obtain a consumer report or other verification information as permitted by law. A hard inquiry may appear on your credit report and may affect your credit score.

9. Reasonable Efforts

We make reasonable efforts to keep Site information current and to process requests in a timely manner, but timing depends on many factors outside our control. Delays may result from documentation issues, third-party services, appraisal or title matters, underwriting conditions, market changes, regulatory requirements, or other circumstances beyond our reasonable control.

10. Arbitration Agreement

Arbitration

Any dispute, controversy, or claim between us arising out of or relating in any way to your use of the Site will be resolved by binding arbitration, rather than in court, except that you or we (a) may elect to assert claims in, or transfer claims to, small claims court if your or our claims qualify, and (b) bring suit in any court of competent jurisdiction to enjoin infringement or other misuse of intellectual property rights, including with respect to temporary restraining orders. The Federal Arbitration Act and federal arbitration law shall apply to this arbitration agreement. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award the same damages and relief as a court (including injunctive and declaratory relief or statutory damages).

At least thirty (30) days before beginning an arbitration proceeding, you must send an individualized written notice personally signed by you, and identifying yourself by name and contact information, detailing your legal claims, the requested relief and requesting arbitration to hello@ralo.com. We will do the same by electronic mail to the last known email address we have on file for you. Within thirty (30) days of such notice, either party may respond with a request for an informal dispute resolution conference between the parties by video, with counsel present if the party is represented, and the parties agree to conduct such conference personally and individually in good faith before initiating arbitration. All applicable claims or filing limitations period shall be tolled during the pendency of this pre-arbitration notice period. The arbitration will be conducted by JAMS under its applicable rules unless otherwise stated herein. If JAMS is not available to arbitrate, the parties will select an alternative arbitral forum. You and we also agree to delegate the issue of arbitrability to a court of competent jurisdiction, rather than to the arbitrator.

If you are a prevailing party, you may seek reimbursement of your fees and costs. However, we may seek our attorney's fees and costs if the arbitrator finds your claims to be frivolous or brought for an improper purpose or otherwise not satisfying Federal Rule of Civil Procedure 11. There will be only one arbitrator, not a panel.

Enforceability

If this arbitration agreement is invalidated in whole or in part, by either a court or by JAMS (or if JAMS is not available to arbitrate, another agreed upon arbitral forum), then the entire arbitration agreement shall be null and void and either party may elect to proceed with the dispute in court. The parties agree that the exclusive jurisdiction in Section 12 (Governing Law; Jurisdiction) shall govern the claim.

Jury Trial and Small Claims Court

If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial. We also both agree that you or we may bring suit in any court of competent jurisdiction to enjoin infringement or other misuse of intellectual property rights, including with respect to temporary restraining orders.

Class Action Waiver

Regardless of arbitrability, we each agree that any dispute resolution proceedings or lawsuits, whether in arbitration or in a court of law, will be conducted only on an individual basis and not in a class, or representative action. Therefore, you waive all rights to bring claims on behalf of a class of persons; however, you may still bring an individual claim for public injunctive relief and in small claims court. Nothing in this provision, however, should operate to prevent the parties from settling claims on a class-wide basis or otherwise coordinating claims filed in arbitration.

11. Feedback

All material, information or other communication you submit, transmit, upload or post to this Site including any reviews, photographs, videos, ideas, comments, suggestions, feedback, data, images, sounds, text or the like ("Feedback") will be considered non-confidential and non-proprietary. Except with respect to personally identifiable information, which we will collect, use and disclose in accordance with our Privacy Policy, Ralo will have no obligations with respect to the Feedback. You hereby assign to Ralo all intellectual property rights, including any moral, publicity and privacy rights you have in any Feedback. By submitting the Feedback to Ralo, you agree Ralo is free to use the Feedback, without limitation and without any compensation to you, for any purpose whatsoever and in identifiable or de-identified form.

12. Disclaimer and Limitation of Liability

WE DO NOT WARRANT THAT ACCESS TO OR USE OF THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE SITE WILL BE CORRECTED. THE SITE IS PROVIDED BY RALO ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RALO MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT OR MATERIALS INCLUDED ON THE SITE.

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, IN NO EVENT WILL RALO OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS OR OTHER REPRESENTATIVES BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL LOSSES OR DAMAGES OF WHATSOEVER KIND ARISING OUT OF ACCESS TO OR USE OF THE SITE, SITE-RELATED SERVICES OR ANY INFORMATION, CONTENT OR MATERIALS INCLUDED ON THE SITE.

YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE, CONTENT, INFORMATION CONTAINED WITHIN THE SITE, ANY LINKED SITE, OR ANY SERVICES ACCESSED OR USED THROUGH THE SITE IS TO STOP USING THE SITE AND/OR THOSE SERVICES. TO THE EXTENT ANY ASPECTS OF THE FOREGOING LIMITATIONS OF LIABILITY ARE NOT ENFORCEABLE, OUR MAXIMUM LIABILITY TO YOU WITH RESPECT TO YOUR USE OF THIS SITE AND ANY SERVICES ACCESSED OR USED BY YOU THROUGH THE SITE IS ONE HUNDRED DOLLARS ($100.00). THE FOREGOING LIMITATIONS APPLY EVEN IF THE REMEDIES UNDER THESE TERMS FAIL OF THEIR ESSENTIAL PURPOSE.

Any claims arising in connection with your use of the Site or any services accessed or used through the Site must be brought within one (1) year of the date of the event giving rise to such action occurred.

13. Indemnification

You agree to indemnify, defend and hold harmless us and our respective officers, directors, employees, agents and representatives from and against all losses, expenses, damages, and costs, including reasonable attorney fees, resulting from any violation by you of these Terms or from our termination of your access to or use of the Site. Such termination will not affect either party's rights or obligations, which accrued before the termination.

14. Links to Third Party Sites

Our Site may contain links to third-party websites and online services. Any access to and use of such third-party websites or online services is not governed by our Privacy Policy or these Terms but is instead governed by the privacy policies and terms of use of those third-party websites or online services, and we are not responsible for the information practices of such third-party websites or online services.

Unless expressly stated otherwise on this website, Ralo does not endorse, approve, sponsor or control, and we are not in any way responsible for, any of the content, services, calculations, information, products or materials available at or through any websites to which this website may provide a link. By using this website you acknowledge and agree that Ralo will not be responsible or liable to you or any other person for any damages or claims that might result from your use of such content, services, calculation, information, products or materials.

15. Governing Law; Jurisdiction

These Terms shall be governed by the laws of California without regard to any conflict of law principles. Further, you and we agree to the jurisdiction of a state or federal court in the State of California to resolve any dispute, claim, or controversy that relates to or arises in connection with these Terms (and any non-contractual disputes and/or claims relating to or arising in connection with it) and that is not subject to mandatory arbitration under Section 10 (Arbitration Agreement) above.

16. Miscellaneous

You represent and warrant that you shall comply with all laws and regulations that apply to your access and use of the Site and any Site-related services, including, but not limited to, any applicable national laws that prohibit the export or transmission of technical data or software to certain territories or jurisdictions.

You represent and warrant that any and all documents and information you provide to or upload to Ralo are, to the best of your knowledge, true, accurate, authentic and complete, and you understand that you are solely responsible for all documents and information provided by you in connection with any application to any lender, and Ralo is in no way responsible or liable for any action arising from such content or information, including but not limited to actual or attempted mortgage fraud.

We reserve the right to seek all remedies available at law and in equity for violations of these Terms, including the right to remove your account and any contents generated by you on the Site, block your access to the Site, block IP addresses.

If any provision of these Terms is held to be unenforceable, the remaining Terms shall remain in full force and effect, and the unenforceable provision shall be replaced by an enforceable provision that comes closest to the intention underlying the unenforceable provision.

No waiver by us of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Our failure to insist upon or enforce strict performance of any provision of these Terms shall not be construed as a waiver of any right.

17. How to Contact Us

If you have any questions, comments or notices regarding these Terms, please contact us at:

Ralo Corporation
115 E 23rd St 5th Floor Suite 508
New York, NY 10010
Phone: (484) 799-8382
Email: hello@ralo.com